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Technical support

For any technical questions, please do not hesitate to reach out to us on our Discord server.

On-call support

Please only use this approach if you are facing an emergency production issue! For questions or help use our dedicated discord channel!
To contact our on call engineers please write an email to emer[email protected]. The subject must contain the word incident.
For a better support and faster resolve time use the following template:

Email Subject:

Production incident on <network>

Email Body:

Hello BlastApi team,
​
We are currently facing the following error:
<share with us your error or your log file>
The error appears on the endpoint <blastapi endpoint> and can be reproduced by <share with us a method how we can reproduce this issue>
​
Our production servers are based in <region>